Shipping policy
At chothora.store, we aim to provide a smooth and reliable shipping experience for all customers in the United States.
Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times for USA orders:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Please note that delivery times may vary depending on location, customs processing, weather conditions, or carrier delays.
Shipping Cost
- Shipping charges are calculated at checkout based on the selected shipping method and destination.
- Free shipping promotions may be offered during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to update after shipment.
Delayed or Lost Packages
We are not responsible for delays caused by:
- Customs clearance
- Incorrect shipping addresses
- Carrier issues
- Natural disasters or unforeseen circumstances
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at support@clothora.store before the order is shipped.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and arrange a replacement or refund if applicable.
International Shipping
Currently, we primarily serve customers in the United States. Availability for other countries may vary.
Contact Us
For any shipping-related questions, contact us at:
📧 support@clothora.store
🌐 clothora.store